Returns + Exchanges

Last Updated: March 2026

At Pikloo, customer satisfaction is important to us. If you face any issue with your order, we will try our best to resolve it quickly.

1. Return Eligibility

You may request a return or replacement if:

• The product is damaged during delivery
• The wrong product was delivered
• The product has a manufacturing defect

Return requests must be made within 48 hours of receiving the product.

2. Product Condition

To be eligible for return or replacement:

• The product must be unused
• The product must be in original packaging
• All accessories and items must be included

3. Non-Returnable Cases

Returns will not be accepted if:

• The product has been used or damaged by the customer
• The customer changes their mind after receiving the product
• The product was ordered correctly but no longer needed

4. Refund Process

If a return is approved:

• The product may be replaced, or
• A refund may be issued

Refunds (if applicable) are usually processed via bKash or bank transfer within 3–7 working days after the returned item is received.

5. Cash on Delivery (COD) Orders

For Cash on Delivery orders, customers are requested to check the product at the time of delivery whenever possible.

If there is any issue, please contact us immediately.

6. Contact Us

For return or refund requests, please contact:

Pikloo
Website: https://pikloobd.com
Email: hello@pikloobd.com
Phone: +880 1319 00 22 00